WELCOME
Let’s get started
For Sistema de Emergencia Médico Móvil (SEMM)
This is your home for working with Global Second Opinion (GSO). The steps, the people, the materials and where to get help are all here. We'll keep it up to date as we go and welcome your feedback along the way.
WELCOME
Thank you for choosing GSO
SEMM is a leader in Uruguay by offering its members expert second opinions from the world’s leading academic medical centers. We're proud to be your partner from day one. Together, we'll make sure that every member facing a difficult medical decision knows where to turn, and gets clear, expert answers quickly.
Warm regards,
Enrique Blanco, your Account Manager
& the GSO team
START HERE
Your first five steps
Right after signing the agreement.
Each step takes just a few minutes.
1.
Complete and return the intake form. It tells us who's who at SEMM and how you'd like to work.
3.
Schedule the kickoff meeting with Enrique. One hour to agree on owners, tasks, training dates and decisions.
5.
Schedule agent training date. One live session, recorded for replay - so every shift can watch it.
2.
Confirm your Coordinator and Approvers. Your Coordinator is our single point of contact. Approvers sign off on materials and case requests.
4.
Send your first member registry. A list of member ID numbers only, with no names or personal data.
WHY GSO
Most second opinion services are focused on reassurance
GSO is different, built to deliver better decisions, better outcomes AND better economics
Clinical Confidence
Written opinions from academic specialists on your members' most complex cases, guided by GSO's physician case managers.
Physician case management
Precision matching to leading medical institutions
Academic-certified reports
Speed
A report in about 7 to 10 business days from a precision-matched specialist at a leading academic medical center, once records are complete.
Automated, clinician ready, GSO Intelligent Dossier™
Embedded translation in GSO Second Opinion Report™
Financial Clarity
Better-informed treatment decisions, with fewer unnecessary procedures, and clear reporting on every case.
Flexible, usage-based pricing - no unused capacity
Measurable ROI tracking
HOW IT WORKS
Medical second opinions made easy
From the first connection to the final written report, here's what a SEMM member experiences.
USING GSO
What SEMM members need to have ready
Complete medical documents helps ensure faster answer for patients. Documents can be in any language. GSO handles the translation. Patients or their representatives can upload files easily and securely. Files in PDF, Word, JPG and PNG all work.
What patients should plan to submit when opening a case with GSO:
Their SEMM member number
Clinical letter from their treating physician. (Important: it gives the experts the full picture quickly)
Imaging reports, such as MRI, CT or X-ray.
Pathology and lab results, ideally from the last six months.
Physician notes
Any other relevant reports, such as surgical, endoscopy or cardiology reports.
MEDICAL CENTERS
Opinions from leading medical centers
GSO's physician case managers match each case to the right specialists at a leading academic institution, based on the diagnosis.
The reviewers are board-certified specialists at the forefront of research and clinical care, and each opinion comes from an institution, not from one individual doctor. GSO's network reaches more than 20,000 specialist physicians in the United States, Europe and Latin America.
In the US & Europe
United States, Harvard-affiliated: Massachusetts General Hospital, Dana-Farber Cancer Institute, Brigham and Women's Hospital, Boston Children's Hospital, Mass Eye and Ear, McLean Hospital, Spaulding Rehabilitation.
United States, UCLA Health: Ronald Reagan UCLA Medical Center, UCLA Mattel Children's Hospital, Resnick Neuropsychiatric Hospital, UCLA Santa Monica and West Valley Medical Centers.
United States, Mayo Clinic: Rochester, Minnesota (referral privileges)
Europe: AKH University Hospital Vienna, Sant Joan de Déu Barcelona, Charité and Tübingen University Hospitals in Germany, and more than 500 specialists in Switzerland.
THE PLAN
Five stages, from signing to renewal
See below by stage: what SEMM does, what GSO provides and the resources you'll use.
STAGE 1 · AFTER SIGNING
COMMIT: Complete first five steps, and get your registry ready
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Thank you for choosing GSO!
Activity: By now, SEMM has signed our agreement. Please review the Onboarding Guide, where you’ll see this stage’s actions include:
Complete the intake form
Name your Company Coordinator
Schedule kickoff meeting with your GSO Account Manager
Prepare your first member registry
Plan training for SEMM agents to help members
Milestone: All items in the first five steps are complete.
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Your sample member registry. GSO created a sample for you to show how your registry can look, so GSO can confirm a member's coverage when they register, usually within one business day.
The registry contains member ID numbers only: no names and no personal data.
Send the first one during Stage 2 - Prepare, before go-live. After that, send an update each month when your membership changes.
STAGE 2 · WEEKS 1 TO 3
PREPARE: set the foundations
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What SEMM does:
☐ Send the first member registry
☐ Name approvers for materials and case requests
☐ Invite your team to the kickoff
☐ Join a working session with a few agents to map how requests are routed
☐ Agree on agent training dates, sites and shifts
☐ Agree on the readiness checklist for go-live
What GSO provides:
•Welcome email and kickoff
•Client microsite and member launch kit
•Staff referral guide
Milestone: Kickoff held, owners agreed, training scheduled, materials approved
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The agents on staff are your members’ front door to GSO. These resources help staff recognize when GSO can help, explain it in a few sentences and tell members what to have ready. The Staff Materials Kit includes:
Staff referral guide: when to suggest GSO, and how the handoff works. [FILE]
One-page staff flyer: a quick reference to keep at every desk. [FILE]
Training recording: the replay of training session, for new staff and other shifts. Added here after the training in Stage 3. [VIDEO LINK]
Documents checklist: to give members for starting a case [FILE]
Clinical letter template: to give members for their treating doctor. [FILE]
STAGE 3 · WEEKS 3 - 6
LAUNCH: train staff, test processes and tell your members about GSO
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Activity and milestones
What SEMM does:
Conduct agent training with GSO’s experts as agreed during kickoff. Record it for replay, and post materials.
Send announcements to members and other staff through your channels
Add GSO links, a short description, materials, and the how-to video to your member portal
Confirm the readiness checklist is complete for go-live
What GSO provides: Agent training, approved staff materials kit, approved materials in the member launch kit and the completed readiness checklist.
Milestone: Every referral route tested and live on the agreed date. Communications plan activated to reach agents, staff and members
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Your member launch kit. Co-branded GSO and SEMM materials, written in Spanish and ready to send once approved. Adapt the timing of when you use them to your own channels.
Announcement templates for email and newsletters [FILE]
Short messages for SMS, WhatsApp and your app [FILE]
Text and links for your member portal [FILE]
A4 flyer [FILE]
How-to video for members [VIDEO LINK]
STAGE 4 · AFTER GO-LIVE
ENGAGE AND MEASURE: Serve members and see results
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What SEMM does
☐ Confirm coverage and case balance for each request
☐ Send member registry updates monthly
☐ Send reminders to members and agents
☐ Share feedback with your GSO Account Manager
☐ Join quarterly results reviews
What GSO provides: Member cases delivered and tracked, reminder messages to send at agreed intervals, short member and agent surveys, and status and quarterly reports.
Milestone: Members served, with results you can see.
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Resources: sample reminder messages, sample surveys
STAGE 5 · >90 DAYS FROM RENEWAL
RENEW AND GROW: build on what worked, commit to another year
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What SEMM does:
☐ Review results with us
☐ Decide your next case package
☐ Plan a yearly refresher for agents
☐ Consider extending GSO to more members
What GSO provides: a results report, a renewal proposal, and case stories, shared only with the member's and SEMM's consent.
Milestone: Renewal agreed at least 90 days before the term ends.
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Reports and results: status reports start after go-live, and you'll review them with your account manager every quarter. We track the measures that matter: requests and cases, days to report, member satisfaction, agent awareness and your case balance. All reports are shared in one place, so you can see progress at any time.
PRIVACY AND SECURITY
Member information is always protected
The GSO portal is secure, encrypted and compliant with HIPAA and GDPR. Members create their own account and give their consent in the portal before they upload anything. SEMM's registry holds no personal data, and members decide whether to share their report with their own doctor. During onboarding we'll confirm with you how SEMM authorizes data sharing under Uruguay's personal data law (Ley 18.331).
FAQ
Questions we hear often
Who can use GSO? SEMM members listed in the registry who have received a diagnosis or treatment recommendation and want an expert second opinion.
Which conditions are covered? Serious and complex conditions across specialties such as oncology, cardiology, neurology, orthopedics, gastroenterology, pulmonology, rheumatology, pediatrics and genetics - and more. Consult with your GSO Account Manager if you have questions about particular conditions.
When can't GSO help? When a member needs urgent care right away, when a physical examination is required, when the member hasn't seen a treating doctor in the last 12 months, or when the opinion is wanted for a legal proceeding.
How long does it take? About 7 to 10 business days once the records are complete. Highly complex cases might take a little longer.
What language is the report in? The official report is created and delivered in English, and members also receive a Spanish translation for convenience. They can upload their medical documents in any language.
Can members speak with the specialist? Not directly. Members can send follow-up questions about their opinion through GSO, and GSO's physician case managers help by coordinating the answers.
Does a second opinion replace the member's doctor? No. The opinion is advisory only. Decisions about treatment stay between the member and their treating doctor.
Is there a cost for members? Confirm with SEMM’s Company Coordinator about costs.
What happens when our prepaid cases run out? We'll let you know before your last prepaid case is used, so you can decide about adding more at any time.
GLOBAL SECOND OPINION + SEMM
We're glad to be working with you
Thank you for bringing expert second opinions to SEMM's members. If anything on this page is unclear, or you need something that isn't here, contact Enrique Blanco at enrique.blanco@globalsecondopinion.com.
© 2026 Global Second Opinion Inc. | In partnership with SEMM